1. Accommodation Provider Rules
Each accommodation provider sets its own:
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cancellation deadlines;
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refund eligibility;
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no-show policies.
These are displayed before booking.
2. Refund Processing
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Refund approval is issued by the accommodation provider.
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Lalewisedeal processes refunds only upon provider authorisation.
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Once your refund is authorised by the Accommodation Provider, we will send you an email to notify you of the approval or rejection of your refund
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Late or missing refund procedure: if you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@bestavailablerate.com
3. Payment Fees
Payment gateway fees may be non-refundable depending on provider rules.
4. Chargebacks
Chargebacks may result in booking cancellation and investigation.